Frequently Asked Questions
SHOP WITH CONFIDENCE
We guarantee that all of our products are of excellent quality. All product dimensions listed are approximate.
We accept Visa, MasterCard, PayPal, and American Express. Please review your billing information during checkout to ensure it is correct.
I HAVE ENTERED AN INCORRECT ADDRESS WHAT DO I DO NOW?
Simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at ShopRoseRivieraLLC@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
SHIPPING + DELIVERY
We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.
Please allow 24 to 48 hours for your order to ship out. We use USPS, UPS, and Fed Ex to ship your order.You will not be charged for any items that are not shipped, back ordered items will only be charged once they have been dispatched. Delivery times depends on the location of shipping address.
We offer a no hassle returns for your convenience. If you are unhappy with your purchase, please notify us via email at ShopRoseRivieraLLC@gmail.com. All packages must be returned within 7 days of purchase. Refunds will be issued as a store credit only. You must contact the store before items are returned. Items returned without prior authorization will be refused. Merchandise that is pre-approved to be returned must be returned in original, undamaged condition and in its original packaging with all tags attached and at the cost of the sender. All sale or clearance items are final sale and not eligible for return. Swimwear, underwear, and hair accessories are final sale and not eligible for return. Shipping cost is nonrefundable, unless we have made a shipping error.
PRIVACY AND SECURITY
We are committed to respecting your privacy and ensuring your personal information is protected. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.